The Fairway Helpdesk is available to assist you Monday through Friday from 8am to 6pm Central Time. We are able to assist you with Email and Desktop Support requests, including Encompass installations, security certificate installations, and printer and peripheral setups. If you have an Encompass loan level issue or problem, please visit the Encompass Website. If you are having an issue with pulling credit, running DO, need a password, etc., please email branchsupport@fairwaymc.com.

If you need assistance now please click on Remote Assistance to the left and a member of the support team with be with you shortly.

Our outstanding IT/computer support staff are available to assist your branch with network setups so you are able to start your new branch with the latest and greatest technological guidance and advice. Our personal relationship with Dell allows us discounted pricing on computer components and hardware. Support department staff are available throughout the working day - just login to our specially designed GoToAssist™ helpdesk or email them, or telephone for assistance.

Click the links below for more information.

• Fairway IT Knowledge Base
• FIMC Fairway IT Checklist
• Online Printing
• Vendor Resources Guide
• Resources For Loan Officers
• How-To Prevent Spyware